REALM OF BÉ DOMESTIC (TURKEY) SHIPPING, RETURN & EXCHANGE POLICY

SHIPPING & DELIVERY

All domestic orders within Turkey are shipped free of charge via Yurtiçi Kargo. Orders will be delivered to your registered shipping address within 3-5 working days. Please make sure your shipping information is accurate before placing your order.

Delivery times may vary depending on the details provided in the product description and your delivery address.

CANCELLATION, RETURN AND EXCHANGE CONDITIONS

Please open and check packages that appear damaged during shipment in the presence of the courier representative. If there is any visible damage, do not accept the delivery and request a damage report from the courier. Once delivery is accepted, you agree that the shipping company has fulfilled its responsibility. Returns of used or damaged products are not accepted.

Products that have been altered, tailored, or customized in any way cannot be returned or exchanged. Returns and exchanges are not accepted without the original issued invoice.

Please note: Items purchased from physical stores or consignment stores are not eligible for online returns or exchanges. Please contact the relevant store directly for any inquiries.

MADE-TO-ORDER PRODUCTS & RETURNS

All Realm of Bé pieces are Made to Order and produced specifically upon receipt of your order.

As each piece is made specifically for your order, Made-to-Order items are not eligible for return or refund, in accordance with applicable consumer legislation concerning goods prepared according to the consumer’s request or personal requirements.

Please review the sizing information carefully before placing your order. If you have any questions regarding sizing, fit or the silhouette of a particular piece, please feel free to contact our Customer Care team before placing your order. We will be happy to assist you in selecting the most suitable size.

SIZE EXCHANGES

Should you require a different size, you may request a size exchange within 14 days from the date your order is received.

Size exchanges are subject to availability. Please contact our Customer Care team at customercare@realmofbe.com before sending an item back for exchange so that we can assist you with the process.

Once your size exchange request has been approved and the return instructions have been provided by our Customer Care team, the item must be handed over to Yurtiçi Kargo within 7 days.

To be eligible for a size exchange, the item must be unworn, unused, unwashed and unaltered, and returned in its original condition. All original tags, including the hang tag and safety tag, must remain attached and intact. Items with a removed, cut or altered safety tag cannot be accepted for exchange.

Each order is eligible for one size exchange only. Items that have already been exchanged cannot be exchanged for a second time.

To create a size exchange request, please email customercare@realmofbe.com with your full name, order number and requested size.

Products sent without first creating an exchange request via email will not be exchanged.

Once approved, you can send the product using the Yurtiçi Kargo return code provided by our Customer Care team. If the returned item complies with the exchange conditions, your new product will be shipped free of charge.

Our team will inspect all returned items. Items that show signs of wear, washing, alteration, damage, stains, scents, or any other condition that makes the item unsuitable for resale will not be accepted for exchange and will be returned to the customer.

Size exchanges can be made online; however, style exchanges are not available at the moment.

Important: Items purchased from physical stores or consignment stores are not eligible for online exchanges. Please contact the relevant store directly for any inquiries.

QUALITY & ORDER ISSUES

Every Realm of Bé piece is carefully inspected before it is prepared and dispatched.

Should you notice any issue with your piece upon receipt, including anything that may have occurred during handling or transit, please contact our Customer Care team before sending the item back. We will review the matter individually and assist you accordingly.

CUSTOMER CARE

For size exchange requests, exceptional circumstances, or any questions regarding your order, please contact our Customer Care team at customercare@realmofbe.com before returning any item.

Items returned without prior confirmation from our Customer Care team may not be accepted.

This policy does not affect any statutory rights available to you under applicable consumer law.

ORDER CANCELLATIONS

To check if a cancellation is possible, please email customercare@realmofbe.com with your order number and request. Realm of Bé reserves the right to cancel orders that violate our Online Membership Agreement or appear fraudulent.

For any questions, our team is always available at customercare@realmofbe.com.