REALM OF BE DOMESTIC (TURKEY) SHIPPING, RETURN & EXCHANGE POLICY

SHIPPING & DELIVERY

All domestic orders within Turkey are shipped free of charge via Yurtiçi Kargo. Orders will be delivered to your registered shipping address within 3-5 working days. Please make sure your shipping information is accurate before placing your order.

Delivery times may vary depending on the details provided in the product description and your delivery address.

CANCELLATION, RETURN AND EXCHANGE CONDITIONS

Please open and check packages that appear damaged during shipment in the presence of the courier representative. If there is any visible damage, do not accept the delivery and request a damage report from the courier. Once delivery is accepted, you agree that the shipping company has fulfilled its responsibility. Returns of used or damaged products are not accepted.

Products that have been altered, tailored, or customized in any way cannot be returned or exchanged. Returns and exchanges are not accepted without the original issued invoice.

Please note: Items purchased from physical stores or consignment stores are not eligible for online returns or exchanges. Please contact the relevant store directly for any inquiries.

Returns for Seasonal Products

All Realm of Be products are made to order, ensuring the highest level of quality and craftsmanship tailored specifically for you. As a result, returns are only accepted for seasonal, non-sale items.

If you would like to return a seasonal product (excluding sale items), please contact us within 14 days from the delivery date by first completing the Return Request Form and sending it via email to customercare@realmofbe.com.

Return Conditions:

All items must be unworn, unused, unwashed, undamaged, in their original packaging, and with all tags attached. Items must be free from stains, scents, and any signs of wear.

Please note:

• Sale items are eligible for store credit only.

• Items purchased during seasonal discounts are not eligible for return or refund.

• Returns must be shipped from the same country the order was originally delivered to.

• Unauthorized or non-compliant returns will be sent back to the customer.

• A deduction may apply if the item shows handling beyond what is necessary.

• Items purchased from physical stores or consignment stores are not eligible for online returns.

In order to return the products, they must comply with the return conditions stated above. Returns of products whose original packaging is damaged, used, or that cannot be resold will not be accepted. Products sent without first creating a return request via email will not be accepted.

Once your return request is approved, you can send your package free of charge via Yurtiçi Kargo using the codes provided below. If you choose to send the package via another courier, all shipping costs will be your responsibility.

Returned items must be in their original packaging, unused, undamaged, and suitable for resale. Returns of used, damaged, or incomplete products will not be accepted.

Exchanging:

All Realm of Be products are made to order. In accordance with your legal rights, size exchanges are available within 14 days of the delivery date, subject to the conditions below.

Exchanges are offered based on availability. Please email customercare@realmofbe.com to confirm stock and reserve an item.

If you want to change the size of the product you purchased from Realmofbe.com, please contact us at customercare@realmofbe.com and submit your new size request. To create an exchange request, please send an email to customercare@realmofbe.com stating your reason for the exchange. Please include your full name and order code in the subject line.

Products sent without first creating an exchange request via email will not be exchanged.

Once approved, you can send the product using the Yurtiçi Kargo return code provided by the team. If the returned items comply with the exchange conditions, your new product will be shipped free of charge. Our staff will inspect any returned items. If they suspect the item has been worn or washed, they may reject the exchange at their discretion. Products that do not meet the conditions will be returned to you with payment on delivery.

Please send the product to us via Yurtiçi Kargo after we confirm your size exchange. Size exchanges can be made online; however, style exchanges are not available at the moment.

Important: Items purchased from physical stores or consignment stores are not eligible for online exchanges. Please contact the relevant store directly for any inquiries.

Refunds:

Returned seasonal, non-sale products that meet the return conditions will be refunded to your credit card within 7 working days from the date of receipt. You will receive a confirmation email containing your refund reference code once the refund is processed. The reflection of the refunded amount on your bank statement may vary depending on your bank's policies. Refunds of installment payments are made in installments as per bank processes. You can follow the refund process by contacting your bank.

Sale items are not eligible for a cash refund. Store credit will be issued for eligible sale item returns.

For more information about product cancellations, returns, and exchanges, please contact our Customer Care team via customercare@realmofbe.com.

Order Cancellations:

To check if a cancellation is possible, please email customercare@realmofbe.com with your order number and request. Realm of Be reserves the right to cancel orders that violate our Online Membership Agreement or appear fraudulent.

For any questions, our team is always available at customercare@realmofbe.com.